Instructions & Guidelines

You can delete an entire add-on with all of its versions regardless of their status, or just an add-on’s version request. You can do both of these actions from the Add-ons page, in your profile. However, deleting an entire add-on requires sending a request to our support team. 

How to delete add-on?

If you’d like to delete your add-on, you can do that from the Add-ons page.

To delete an add-on:

1. Click Delete add-on at the bottom right corner
2. Delete add-on modal appears 
3. Click SEND REQUEST 

After you’ve sent the request to delete an add-on, our support team will contact you shortly, and ask for confirmation. Soon after your confirmation, the process of deletion will start. Add-on users will receive an email that informs them of deletion and you will receive an email that notifies you that the process has begun.

Once the process has started, add-on is unlisted, removed from the marketplace and unavailable for new users. The existing users will be able to use the add-on until it is deleted. To ensure that they are informed, after the deletion process is set in motion, information of the deletion and add-on’s retirement date will be prominently displayed at the top of the page throughout the application.

The process of deletion lasts 31 days. An add-on will be deleted at the end of the last day at midnight. This process cannot be canceled or reversed. Once deleted, add-on will be deleted from the marketplace and your profile and all users will lose access to it.  

How to delete add-on version request?

If you don’t want to continue with the process of creating a new add-on version, you can delete it in the request preview table, in the Add-ons page.
When deleting an add-on version, depending on the status of the version, different actions are available. 

If version is in: 

• Draft 

If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.

• Pending

If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.

• Approved

If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.

• Declined

If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.

• Outdated

If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on. 

You cannot delete the Unlisted and Published add-on versions since that action would affect potential users of those add-ons.