Instructions & Guidelines
Delete add-on
You can delete an entire add-on with all of its versions regardless of their status, or just an add-on’s version request. You can do both of these actions from the Add-ons page, in your profile. However, deleting an entire add-on requires sending a request to our support team.
How to delete add-on?
If you’d like to delete your add-on, you can do that from the Add-ons page.
To delete an add-on:
- Click Delete add-on at the bottom right corner
- Delete add-on modal appears
- Click SEND REQUEST
After you’ve sent the request to delete an add-on, our support team will contact you shortly, and ask for confirmation. Soon after your confirmation, the process of deletion will start. Add-on users will receive an email that informs them of deletion and you will receive an email that notifies you that the process has begun.
Once the process has started, add-on is unlisted, removed from the marketplace and unavailable for new users. The existing users will be able to use the add-on until it is deleted. To ensure that they are informed, after the deletion process is set in motion, information of the deletion and add-on’s retirement date will be prominently displayed at the top of the page throughout the application.
After it is deleted:
- Add-on will be deleted from the marketplace
- Your profile and all users will lose access to it
- Subscription will be canceled for paid add-ons
How to delete add-on version request?
If you don’t want to continue with the process of creating a new add-on version, you can delete it in the request preview table, in the Add-ons page.
When deleting an add-on version, depending on the status of the version, different actions are available.
If version is in:
- Draft
If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.
- Pending
If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.
- Approved
If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.
- Declined
If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.
- Outdated
If this is the only version request for this add-on, by deleting it, you will delete an entire add-on and if not, you will delete only draft version of this add-on.